Role-Based Access Control (RBAC)
Five distinct admin roles — Super Admin, IAM, User, Billing, App Store — with granular scoped permissions and multi-role support.
Overview
Designed Kissflow's role-based access control system — five administrative roles (Super Admin, IAM Admin, User Admin, Billing Admin, App Store Admin) with distinct permission scopes. Supports combining multiple roles per user.
Approach
Modeled admin personas and their typical responsibilities to separate concerns — security, user provisioning, billing, app installation. Designed granular permission scopes per role so organizations can distribute admin duties securely without granting full access. Supported multi-role assignment to accommodate smaller teams.
Outcome
Enabled granular access control for secure distribution of administrative responsibilities. Allowed teams to assign only necessary permissions (e.g., billing-only access) while supporting multi-role users for smaller orgs.